SHIPPING & RETURNS
Here at Pure Powders® India we take pride in making sure that each and every customer has a positive experience. Customers can order with confidence and peace-of-mind knowing that your money will never be wasted on a product that is sub-par. If you feel that the results of your supplements are insufficient, please contact us and we will make sure that the situation is remedied quickly and fairly.
All orders are processed to ship Monday through Saturday. They are shipped via Bluedart Express Limited.
Once you receive your tracking information, it can take 24 – 48 business hours for the tracking to update.
We strive to uphold the highest levels of quality customer service. It is our ultimate goal at Pure Powders® India to create life-long customers and we will do everything in our power to ensure that your experience with us is one that makes you want to shop with us again and again.
Our standard processing time is 24-72 business hours for all items that are in stock. Processing times are not calculated into the estimated delivery times. Depending on the amount of orders that we receive over the weekend will also possibly delay your processing time.
Orders are not processed on weekends or National Holidays. Extra time maybe required for larger orders, orders requiring additional customer information, or out of stock items.
Bluedart Express Shipping
Bluedart shipping takes anywhere between 2-5 business days to receive.
All returns and exchanges are accepted within 7 days of receiving the item.
If you are missing an item or the item that you receive is damaged, then please contact us and we will send out a replacement free of any shipping costs to you. You must notify us within 3 days of receipt of shipment.
If a refund is deemed necessary, then we will manually refund your transaction for the appropriate amount for the returned items. Chargebacks will not be taken lightly and will subject the client to being put on the no-sell list. Refunds will only be issued after the items have been returned to us. Please always contact us first because most issues can be resolved very easily.
All Items are shipped safely and in a manner that ensures safe arrival. If for any reason this is not the case, then please email us and we will work with you. Each case is handled individually.
If a product is missing from your order, then please contact us and once we verify the legitimacy of the claim then we will send the missing item to you. All orders are documented and are video graphed prior to shipping to avoid any fraudulent claims.